Frequently asked questions.

The system is free to use. Products, production, shipping and applicable third-party services are separate from free system use.

Install the customization plugin on your website and connect it to the management center.

Install and connect the plugin in your website admin. Prepare and publish supported products in the management center.

Currency and measurement units are set at store level.

No. Listing status controls publishing, while stock availability indicates whether an option is available for ordering. In tool mode, you control the stock availability status.

In tool mode, product structure, the 2D or 3D workflow and the main-view color setup are read-only. Other supported settings remain available within your permissions.

You can review the old and new versions of supported content and images and use the available update controls.

Prepare and manage synced product information in the management center, and review the corresponding listings on your website.

These options appear only where enabled for the selected product and, where relevant, print method.

The applicable product, variant and print-method minimums must all be met. The highest applicable MOQ determines the minimum quantity.

No. Use our fulfillment MOQ or a higher minimum for your customers.

In dropshipping mode, the configured profit rate applies to all fees.

Customers can use enabled text, image upload and design-library modules. Available actions depend on the product and editing settings.

Use supported editing permissions for uploaded artwork and design-library assets to control actions such as moving, rotating and scaling.

Mockups help you review placement and design content. They are previews rather than a guarantee of an identical physical result.

No. Your design is not automatically saved when you leave the designer. Review your design and add the configured product to the cart before leaving.

The product library provides products to prepare for your store. The design library contains artwork customers can add to their designs.

Paid design assets have configured prices and are represented as an order-level artwork charge.

No. Customer orders stay with your business. Purchases you make from us are separate orders.

Order details pass from your website through the management center to our team. You choose the recipient and complete the applicable fulfillment payment.

Yes. In dropshipping mode, you choose the recipient. When you choose delivery to your customer, the shipping origin is China.

Your business uses its own website shipping setup and arranges fulfillment with its own team or partners.

No. Transit time refers to the period after dispatch. Keep production or preparation timing separate when reviewing an estimate.

Print files are generated when an order is approved and payment is successful.

Access print files from the order pages in your Website Admin or Management Center, or through the applicable notification emails. Customer email access depends on the configured options.

No. The bleed area is retained when bleed is enabled, even if other content outside the customization area is hidden.

Print files use layered PDF with outlined text, CMYK color and applicable scale markings.

We pay for and manage the third-party storage in dropshipping mode. In tool mode, the dealer pays for and manages it.

No. We use blind shipping. Packages carry only a shipping label with the third-party logistics provider’s details. Our company information, branding and supplier prices are not shown.

We do not reuse your designs for other customers or contact your customers to market our services. In Dropshipping Mode, design files and customer information are used as needed to produce and deliver your orders. In Tool Mode, customer orders stay with your business.

For dropshipping orders, contact us with the order number and relevant photos or details. Issues must be reported within 30 days of signing for the order. Reports submitted after this deadline will not be accepted. We’ll investigate and confirm the next steps. For orders that have not arrived, contact us so we can check the production or shipping status. If damage or a printing error is our responsibility, we’ll arrange an appropriate remedy, such as a reprint, replacement or refund. In Tool Mode, production and delivery issues are handled by your business and its production or shipping partners.

Yes. In Tool Mode, exclusive products are available only to designated dealers and are not included in the public product library. Your business can access the products assigned to it.

WooCommerce is currently supported. Support for more platforms is on the way.

Browse our own stores in the Management Center and visit the relevant website to purchase products. These purchases are separate from the orders your customers place on your website. Purchasing channels are available in both Dropshipping Mode and Tool Mode.