Check a store connection issue

Collect the information needed to investigate a connection issue.

Dropshipping ModeTool Mode

Check the intended setup

Check the website address, connected store and visible connection status. WooCommerce is currently supported; additional website platforms are on the way.

Record the issue

Record the exact error, version if available, last successful step and any recent website changes.

Ask for help

Use Contact Us with a concise description and a non-sensitive screenshot or recording. Do not include passwords, access tokens or private customer information.

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